How do I request a refund in writing?

Include your order number, purchase date, amount paid, reason for the refund, and your preferred refund method. Attach receipts and reference the company's refund policy.

What if a company ignores my refund request?

Send a follow-up after 10 business days. If still ignored, file a dispute with your credit card company or contact your state's consumer protection office.

How long should a refund take?

Credit card refunds typically take 5-10 business days. Debit cards can take up to 14 days. State the expected timeline in your request and follow up if it's exceeded.

Consumer

Refund Request Generator

Request a refund for a product or service. Powered by AI — get a professional, ready-to-send letter in under 30 seconds.

PoliteFirmUrgent

Part of Refund & Complaint Letters

Sample Refund Request

A complete example you can adapt. Replace the [bracketed] details with your own — or generate a personalized version in 30 seconds.

[Your Name] [Your Address] [City, State, ZIP] [Email] | [Phone] [Date] Billing Department [Company Name] [Company Address] Re: Refund Request - Order #[Order Number] Dear Billing Department, I am writing to request a full refund for [item/service], which I purchased on [purchase date] for [amount] under order #[order number]. The product has not met what was promised because [specific reason: item not delivered, defective on arrival, not as described, service not rendered]. I contacted [support/customer service] on [date] but the issue remains unresolved. As the purchase did not deliver what was agreed, I am requesting a full refund of [amount] to my original payment method. Please confirm in writing how you intend to resolve this matter within 14 days of the date of this letter. I have attached [receipt/order confirmation/photos] as supporting documentation. I look forward to your prompt response. Sincerely, [Your Name]

Generate your personalized refund request

When to use this letter

Use when a product or service you paid for was not delivered, arrived defective, or did not match its description, and you want to formally request your money back. Best as a written record after informal contact has failed.

What to include

The exact purchase details: item or service name, order number, purchase date, and amount paid
A clear, factual reason the refund is owed (not delivered, defective, not as described, or service not rendered)
A specific request for a full refund to your original payment method, plus any prior attempts to resolve it
A clear 14-day deadline for a written response and a note of any attached receipts or evidence

Common mistakes to avoid

Being vague about what you bought - always include the order number, date, and exact amount
Sounding apologetic or uncertain when you are the wronged party; stay firm and factual
Leaving out a deadline, which lets the company stall indefinitely

Generate your personalized refund request

Free account required — 2 letters/month, no credit card

Select letter type

Request a refund for a product or service

Your Name

Recipient Name(optional)

Company/Provider

Order/Reference Number(optional)

Refund Amount

Reason for Refund

0 characters

Output Language

Select tone

Fill in your Refund Request details on the left

Your polished letter will appear here in about 30 seconds

Example output

[Date]

Dear [Recipient's Name],

I am writing to you regarding [your specific situation].

[The AI personalises this section using the details you fill in on the left — every letter is unique to your situation.]

[Additional context and supporting details get woven naturally throughout.]

Thank you for your time and consideration.

Sincerely,
[Your Name]

Refund & Complaint Pack

Includes 8 letters for $12.99 — Get your money back and make complaints that land.

Better value than single letters, with AI review passes and a 30-day guarantee.

See the pack

What you'll need

Fill in these details and our AI will craft your refund request instantly:

Your Name
Company/Provider
Refund Amount
Reason for Refund

How it works

1Fill in the details about your refund request
2Choose your preferred tone: Polite, Firm, Urgent
3Click generate and get your professional letter in seconds
4Copy, download as PDF, or regenerate as needed

Need a template, example, or format first?

Refund request searches need polite but firm wording, proof details, and a clear repayment request.

generator

Generate a refund request letter

Write a refund request with the purchase, amount, reason, and requested timeline.

template

Refund request letter template

Use a refund template for products, services, cancellations, or overcharges.

example

Refund request letter example

Review a complete refund example before personalizing your own request.

format

Refund request letter format

State the purchase, explain the problem, cite proof, and ask for the refund.

Frequently asked: Refund Request

Related Letter Types

Billing Dispute

Dispute incorrect charges on your account

Formal Complaint

Address issues formally and get results

Service Cancellation

Cancel a service or subscription formally

Sample Refund Request

A complete example you can adapt. Replace the [bracketed] details with your own — or generate a personalized version in 30 seconds.

When to use this letter

What to include

The exact purchase details: item or service name, order number, purchase date, and amount paid
A clear, factual reason the refund is owed (not delivered, defective, not as described, or service not rendered)
A specific request for a full refund to your original payment method, plus any prior attempts to resolve it
A clear 14-day deadline for a written response and a note of any attached receipts or evidence

Common mistakes to avoid

Being vague about what you bought - always include the order number, date, and exact amount
Sounding apologetic or uncertain when you are the wronged party; stay firm and factual
Leaving out a deadline, which lets the company stall indefinitely

[Date] Dear [Recipient's Name], I am writing to you regarding [your specific situation]. [The AI personalises this section using the details you fill in on the left — every letter is unique to your situation.] [Additional context and supporting details get woven naturally throughout.] Thank you for your time and consideration. Sincerely, [Your Name]