Refund & Complaint Letters
When a company gets it wrong, a clear, firm letter that states the facts, the amount, and a deadline gets results. See a real sample and generate your own in 30 seconds.
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Sample Refund Request
A complete example you can adapt. Replace the [bracketed] details with your own — or generate a personalized version in 30 seconds.
When to use this letter
Use when a product or service you paid for was not delivered, arrived defective, or did not match its description, and you want to formally request your money back. Best as a written record after informal contact has failed.
What to include
- The exact purchase details: item or service name, order number, purchase date, and amount paid
- A clear, factual reason the refund is owed (not delivered, defective, not as described, or service not rendered)
- A specific request for a full refund to your original payment method, plus any prior attempts to resolve it
- A clear 14-day deadline for a written response and a note of any attached receipts or evidence
Common mistakes to avoid
- Being vague about what you bought - always include the order number, date, and exact amount
- Sounding apologetic or uncertain when you are the wronged party; stay firm and factual
- Leaving out a deadline, which lets the company stall indefinitely
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Frequently asked questions
These are writing templates, not legal advice. For a legal dispute, consult a qualified professional.