Address issues formally and get results. Generate a professional formal complaint instantly with AI. Free account includes 2 letters per month, no credit card required.
Fill the form first. Create a free account only when you generate, then your first 2 letters each month are free.
Customer Service Manager [Company Name] [Company Address] Dear Sir or Madam, Re: Faulty [Product Name], Order #[Order Number] I am writing to formally complain about [product/service] purchased on [purchase date] from [store/website]. The item was advertised as [description/promised condition] but has failed to perform as expected. Since [date the issue began], the product has [describe the specific fault, e.g. stopped charging after two days]. I contacted your support team on [date] and spoke with [name/reference number], but the issue remains unresolved. As a result, I have been unable to [explain the impact this has had on you]. I have attached copies of my receipt and previous correspondence as supporting evidence. To resolve this matter, I request a [full refund / replacement / repair] within 14 days of the date of this letter. Please confirm in writing how you intend to proceed. I look forward to your prompt reply. Yours faithfully, [Your Name] [Contact Details]
A complete example letter — generate your own version with your details, tone, and language in 30 seconds.
Open the generator with formal complaint selected. Add your facts, choose a tone, and generate when you are ready.
A strong formal complaint follows a simple format: clear purpose, relevant facts, a specific request, and a clean closing.
State the purpose of the formal complaint and identify the recipient or organization.
Include the details that matter most: Your Name, Subject of Complaint, Details of the Issue, Desired Resolution.
Explain what you want the reader to do, approve, correct, consider, or confirm.
End with a concise thank-you, availability for follow-up, and your name.
Enter the key information: Your Name, Subject of Complaint, Details of the Issue, Desired Resolution.
Pick from 3 options: Firm, Polite, Urgent.
AI creates a unique, polished letter in under 30 seconds.
e.g., e.g., Customer Service Manager
e.g., e.g., Acme Ltd — leave blank if you'd rather not name them
Use CraftMyLetter's Formal Complaint template. Enter your details (your name, subject of complaint, details of the issue, desired resolution), choose a tone, and generate a professional letter in 30 seconds.
Yes, you can generate 2 free formal complaints per month with CraftMyLetter. No credit card required. Credit packs start at $4.99 for 10 letters.
Our Formal Complaint template offers 3 tones: Firm, Polite, Urgent. Firm is the most common choice.