What happens after you send
You paid for a letter to go out and be followed. This is what the product does next, what each thing on the matter page means, and what to do when something goes wrong.
What each event means
- Sent
- We handed the letter to our email provider and they accepted it. It is on its way.
- Delivered
- It reached the recipient's mail server. That is as far as any sender can see — delivery is not the same as somebody reading it.
- Opened
- Their mail client loaded the images in the letter. It is a good sign and not proof: some clients block images, and some load them without a person looking.
- Not delivered
- The address bounced. The reason the provider gave is on the timeline. Fix the address on the matter and send again — a bounced first send does not cost you another one.
- Reply received
- Their answer landed in the matter, not in your inbox, so the whole exchange stays in one place. We email you the moment it arrives and summarise it in your language.
When a letter bounces
Correct the recipient's address on the matter page and send again. If the same address bounces twice, check it with the recipient before spending another send — repeated bounces to one address are what damage a sending domain for everybody.
When nothing comes back
If the reply-by date passes with no answer, we write the next letter for you and email you to read it. Nothing is sent until you say so, and you can change every word first.
When you want a person
Follow-through includes handing the matter to a lawyer or a PRO office with a case pack — every letter, every reply and every date in one file. You ask for it from the matter page and we route it by hand.
Refunds
A send that never left is refunded. A send that went out and was delivered is not, whatever the recipient did or did not do — we can post a letter and prove it arrived, and we cannot make anybody answer it.
Something else
Reply to any email we send you about the matter and it reaches a person with the whole thread attached.
CraftMyLetter writes letters and sends them. This is not legal advice, and we are not a law firm.