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Free Formal Complaint Template

Address issues formally and get results. Generate a professional formal complaint instantly with AI. Your first letter is free with a free account, no credit card required.

Generate Formal Complaint
30 secondsNo card6 guided fields3 tones

Write it, send it tracked, and we chase the reply.

  1. Write it
  2. Sent & tracked
  3. Reply captured

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Formal Complaint Example

Customer Service Manager
[Company Name]
[Company Address]

Dear Sir or Madam,

Re: Faulty [Product Name], Order #[Order Number]

I am writing to formally complain about [product/service] purchased on [purchase date] from [store/website]. The item was advertised as [description/promised condition] but has failed to perform as expected.

Since [date the issue began], the product has [describe the specific fault, e.g. stopped charging after two days]. I contacted your support team on [date] and spoke with [name/reference number], but the issue remains unresolved. As a result, I have been unable to [explain the impact this has had on you].

I have attached copies of my receipt and previous correspondence as supporting evidence. To resolve this matter, I request a [full refund / replacement / repair] within 14 days of the date of this letter.

Please confirm in writing how you intend to proceed. I look forward to your prompt reply.

Yours faithfully,
[Your Name]
[Contact Details]

A complete example letter — generate your own version with your details, tone, and language in 30 seconds.

Use this template with your details

Open the generator with formal complaint selected. Add your facts, choose a tone, and generate when you are ready.

خطاب شكوى رسميخطاب تظلم رسمي للاعتراض على قرار إداري

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Formal Complaint Format

A strong formal complaint follows a simple format: clear purpose, relevant facts, a specific request, and a clean closing.

1

Opening

State the purpose of the formal complaint and identify the recipient or organization.

2

Context

Include the details that matter most: Your Name, Subject of Complaint, Details of the Issue, Desired Resolution.

3

Request or next step

Explain what you want the reader to do, approve, correct, consider, or confirm.

4

Closing

End with a concise thank-you, availability for follow-up, and your name.

How to Write a Formal Complaint

1

Fill in your details

Enter the key information: Your Name, Subject of Complaint, Details of the Issue, Desired Resolution.

2

Choose your tone

Pick from 3 options: Firm, Polite, Urgent.

3

Generate instantly

AI creates a unique, polished letter in under 30 seconds.

Available Tones

Firm
Polite
Urgent

What You Need to Provide

Your NameRequired
text
Recipient Name

e.g., e.g., Customer Service Manager

text
Company/Organization

e.g., e.g., Acme Ltd — leave blank if you'd rather not name them

text
Subject of ComplaintRequired
text
Details of the IssueRequired
textarea
Desired ResolutionRequired
textarea

Frequently Asked Questions

How do I write a formal complaint?

Use CraftMyLetter's Formal Complaint template. Enter your details (your name, subject of complaint, details of the issue, desired resolution), choose a tone, and generate a professional letter in 30 seconds.

Is this formal complaint template free?

Yes — a free account gets 1 free formal complaint (once, not monthly) with no credit card, plus 3 free rewrites to get the wording right. Credit packs start at $4.99 for 10 letters, and the 3 free rewrites apply to every one of them.

What tone should I use for a formal complaint?

Our Formal Complaint template offers 3 tones: Firm, Polite, Urgent. Firm is the most common choice.