MOHRE Labour Complaint Letter for UAE Workers
If your employer in the UAE has withheld wages, dismissed you unfairly, or refused to pay your end-of-service gratuity, a clear written complaint helps you put your case to the Ministry of Human Resources & Emiratisation (MOHRE). A well-structured letter keeps the facts, dates, and amounts in one place so your complaint is easy to follow and act on.
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To: Ministry of Human Resources & Emiratisation (MOHRE) Date: [Date] Subject: Labour Complaint Against [Employer / Establishment Name] Dear Sir/Madam, I, [Your Full Name], holder of Emirates ID [ID Number] and passport [Passport Number], wish to file a formal complaint against my employer, [Employer / Establishment Name] (establishment card no. [Number]). I was employed as a [Job Title] from [Start Date] under a signed contract. The issue I am raising is [briefly describe: e.g. unpaid wages for the period from [Month] to [Month], totalling [amount in AED]]. Despite repeated follow-ups on [dates], the matter remains unresolved. My monthly salary of [amount in AED] was due to be paid through the Wage Protection System (WPS), and the relevant records support my claim. I respectfully request MOHRE’s assistance in reaching a settlement. I have attached my contract, WPS records, payslips, and related correspondence. Thank you for your attention to this matter. Sincerely, [Your Full Name] [Phone Number] | [Email]
Replace the text in [brackets] with your own details.
What to include
- Your full name, Emirates ID, passport number, and contact details
- The employer’s name and the establishment card or transaction number
- Your job title, start date, and a reference to your signed contract or offer letter
- A clear, factual description of the issue and the exact amounts owed in AED
- Dates of any follow-ups or attempts to resolve the matter directly with the employer
- A list of supporting evidence: contract, WPS records, payslips, and relevant emails
What happens next
- 1Register your complaint with MOHRE by phone (toll-free helpline), the MOHRE app, or a Tasheel/service centre, quoting the details from your letter.
- 2MOHRE first attempts an amicable settlement between you and the employer through its mediation process.
- 3If no settlement is reached, MOHRE refers the dispute to the competent Labour Court for a decision.
- 4Keep dated copies of your letter, your contract, WPS payment records, and all correspondence in case they are requested.
- 5Note your complaint or transaction number and respond promptly to any request from MOHRE or the court.
Frequently asked questions
CraftMyLetter helps you write a clear, well-structured letter and points you to the right next step. It is not legal advice and does not guarantee any outcome.