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MOHRE Labour Complaint Letter for UAE Workers

If your employer in the UAE has withheld wages, dismissed you unfairly, or refused to pay your end-of-service gratuity, a clear written complaint helps you put your case to the Ministry of Human Resources & Emiratisation (MOHRE). A well-structured letter keeps the facts, dates, and amounts in one place so your complaint is easy to follow and act on.

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اقرأ هذه الصفحة بالعربية

Ready-to-use sample

To: Ministry of Human Resources & Emiratisation (MOHRE)
Date: [Date]

Subject: Labour Complaint Against [Employer / Establishment Name]

Dear Sir/Madam,

I, [Your Full Name], holder of Emirates ID [ID Number] and passport [Passport Number], wish to file a formal complaint against my employer, [Employer / Establishment Name] (establishment card no. [Number]).

I was employed as a [Job Title] from [Start Date] under a signed contract. The issue I am raising is [briefly describe: e.g. unpaid wages for the period from [Month] to [Month], totalling [amount in AED]].

Despite repeated follow-ups on [dates], the matter remains unresolved. My monthly salary of [amount in AED] was due to be paid through the Wage Protection System (WPS), and the relevant records support my claim.

I respectfully request MOHRE’s assistance in reaching a settlement. I have attached my contract, WPS records, payslips, and related correspondence.

Thank you for your attention to this matter.

Sincerely,
[Your Full Name]
[Phone Number] | [Email]

Replace the text in [brackets] with your own details.

What to include

  • Your full name, Emirates ID, passport number, and contact details
  • The employer’s name and the establishment card or transaction number
  • Your job title, start date, and a reference to your signed contract or offer letter
  • A clear, factual description of the issue and the exact amounts owed in AED
  • Dates of any follow-ups or attempts to resolve the matter directly with the employer
  • A list of supporting evidence: contract, WPS records, payslips, and relevant emails

What happens next

  1. 1Register your complaint with MOHRE by phone (toll-free helpline), the MOHRE app, or a Tasheel/service centre, quoting the details from your letter.
  2. 2MOHRE first attempts an amicable settlement between you and the employer through its mediation process.
  3. 3If no settlement is reached, MOHRE refers the dispute to the competent Labour Court for a decision.
  4. 4Keep dated copies of your letter, your contract, WPS payment records, and all correspondence in case they are requested.
  5. 5Note your complaint or transaction number and respond promptly to any request from MOHRE or the court.
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Frequently asked questions

CraftMyLetter helps you write a clear, well-structured letter and points you to the right next step. It is not legal advice and does not guarantee any outcome.

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