Terms of Service

1. Service Description

CraftMyLetter is a web application that uses artificial intelligence to generate professional letters based on user-provided information. The generated content is meant as a starting point and should be reviewed before use.

2. Account Terms

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must be at least 13 years old to use this service.

3. Pricing, Plans & Payments

Free accounts receive 1 letter when you sign up. Paid options are:

• One-time credit packs — a fixed number of letter credits that do not expire.
• Outcome bundles — letter credits plus included extras (e.g. AI review, premium PDF, language pack); credits do not expire.
• Monthly subscriptions — a monthly letter allotment plus premium features. Subscriptions renew automatically at the stated price each billing cycle until cancelled. The allotment resets each cycle and does not roll over.

Prices are shown at checkout. Payments are processed by Stripe; we do not store your card details.

4. Refunds & Cancellation

Purchases are covered by a 30-day money-back guarantee. You can request a refund within 30 days from your billing page or by emailing support; approved refunds are issued to your original payment method and typically appear within 5–10 business days. Subscriptions can be cancelled anytime — cancellation stops future renewals and you keep access until the end of the period you've already paid for. Full details are in our Refund & Cancellation Policy.

5. Taxes

Prices may exclude applicable taxes (e.g. VAT/GST). Where required, taxes are calculated and added at checkout, and you are responsible for any taxes associated with your purchase.

6. Acceptable Use

You agree not to use CraftMyLetter to generate content that is illegal, fraudulent, harassing, defamatory, or otherwise harmful. You must not किसी व्यक्ति, कंपनी, बैंक या सरकारी संस्था की पहचान का प्रतिरूपण करना. You are responsible for the content of the letters you generate and how you use them.

7. Intellectual Property

You own the letters generated through your use of the service. We retain no rights to your generated content. The CraftMyLetter brand, design, and underlying technology remain our intellectual property.

8. AI-Generated Content & Disclaimers

Letters are generated by AI from the information you provide and may contain inaccuracies. They are a starting point, not professional advice — CraftMyLetter does not provide legal, financial, medical, immigration, or other professional advice. You are responsible for reviewing, editing, and verifying any letter before relying on or sending it, and for consulting a qualified professional where appropriate.

We run automated quality checks on generated letters and may flag one to you — for instance if it still contains a placeholder you were meant to replace. These checks catch some problems, not all of them, and a letter that raises no flag has not been approved or verified by us. Reviewing the letter before you send it remains your responsibility. See our Privacy Policy for how these checks handle your letter content.

9. Limitation of Liability

CraftMyLetter is provided “as is” without warranty of any kind. To the maximum extent permitted by law, we are not liable for any damages arising from the use of generated letters, including but not limited to inaccuracies in the content or outcomes of how the letters are used.

10. Account Termination

You may stop using the service and delete your account at any time (see the Privacy Policy for data deletion). We may suspend or terminate accounts that violate these terms or the Acceptable Use section. If we terminate an account without cause, any unexpired paid credits remain eligible for a refund under our Refund & Cancellation Policy.

11. Changes to Terms

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the new terms.

12. Contact

For questions about these terms, contact us at support@craftmyletter.com.